In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 2026 - 00:00 UTC
Jun 17, 2026 - 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Jun 17, 2026 00:00-02:00 UTC
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Jun 17, 2026 00:00-02:00 UTC
Monitoring - On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Mar 06, 2026 - 21:11 UTC
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Mar 06, 2026 - 21:11 UTC
Monitoring - We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers.
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Dec 19, 2025 - 15:42 UTC
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Dec 19, 2025 - 15:42 UTC
About This Site
Welcome to Fourth's home for critical incident alerts and status updates.
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Operational
HotSchedules Web Application
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HotSchedules Mobile Application
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Operational
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Purchasing & Inventory (Adaco)
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Purchase to Pay (Tradesimple)
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Fuego Admin Tool
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Fuego App
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Peoplematter
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iQ Web App and Action Service
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Purchasing and Inventory (Adaco)
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Purchasing & Inventory (Adaco)
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Adaco Platform Maintenance (US) Jun 17, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:03 UTC
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:03 UTC
Adaco Platform Maintenance (APAC) Jun 17, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:03 UTC
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:03 UTC
Adaco Platform Database Tier Maintenance (EMEA) Jun 17, 2026 20:00-23:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the Adaco Platform.
Maintenance window:
Wednesday 17th June 2026 20:00 - 23:00 UTC
Impact during the maintenance window stated above:
- Accessing Adaco via SSO will be unavailable. Users can still log into Adaco directly, if their site permissions allow direct logins.
- Punchout orders submitted from a supplier’s website will be rejected.
- Normal orders will be unaffected.
- cXML invoice submitted by a supplier, or 3rd party will be rejected.
- Transactions created in the mobile apps will experience delays during the maintenance window reaching Adaco.
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- We recommend that all orders required to be placed during this time are completed before the start of the maintenance window.
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 05, 2026 - 14:50 UTC
Maintenance window:
Wednesday 17th June 2026 20:00 - 23:00 UTC
Impact during the maintenance window stated above:
- Accessing Adaco via SSO will be unavailable. Users can still log into Adaco directly, if their site permissions allow direct logins.
- Punchout orders submitted from a supplier’s website will be rejected.
- Normal orders will be unaffected.
- cXML invoice submitted by a supplier, or 3rd party will be rejected.
- Transactions created in the mobile apps will experience delays during the maintenance window reaching Adaco.
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- We recommend that all orders required to be placed during this time are completed before the start of the maintenance window.
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 05, 2026 - 14:50 UTC
Inventory Platform Maintenance (EMEA) Jun 18, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:05 UTC
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:05 UTC
Inventory Platform Maintenance (US) Jun 18, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:05 UTC
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:05 UTC
Inventory Platform Maintenance (APAC) Jun 18, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:05 UTC
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:05 UTC
Purchase to Pay Platform Maintenance (EMEA) Jun 23, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:07 UTC
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:07 UTC
Purchase to Pay Platform Maintenance (US) Jun 23, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:06 UTC
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:06 UTC
Inventory System Maintenance (US) Jun 23, 2026 08:00-10:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 09, 2026 - 09:09 UTC
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 09, 2026 - 09:09 UTC
Fourth EPOS Gateway Database Tier Maintenance (APAC) Jun 23, 2026 08:00-11:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the Fourth EPOS Gateway Platform.
Maintenance window:
Tuesday 23rd June 2026 08:00 - 11:00 UTC
Impact during the maintenance window stated above:
- All Fourth Core Solutions and Services will be available
- All Fourth Integration APIs will remain available
- The EPOS Gateway FTP will remain available to receive data
- The EPOS Gateway API will be unavailable. Please refrain from sending data through the API during the maintenance window
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Sales data processing to Fourth Solutions, including Fourth Analytics will be queued during the maintenance window. Any Sales data queued, will be processed once the maintenance is complete
- Scheduled jobs, imports, exports, and scheduled tasks should continue to run as expected. If any processes fail during the maintenance window, they will automatically be re-triggered once maintenance is complete.
- Imports or exports scheduled for Fourth Analytics or Fourth Connect during the maintenance window will automatically run after the maintenance is finished
- Fourth Core solutions will experience a delay in receiving data flowing through the Fourth EPOS Gateway during the maintenance window
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 15:04 UTC
Maintenance window:
Tuesday 23rd June 2026 08:00 - 11:00 UTC
Impact during the maintenance window stated above:
- All Fourth Core Solutions and Services will be available
- All Fourth Integration APIs will remain available
- The EPOS Gateway FTP will remain available to receive data
- The EPOS Gateway API will be unavailable. Please refrain from sending data through the API during the maintenance window
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Sales data processing to Fourth Solutions, including Fourth Analytics will be queued during the maintenance window. Any Sales data queued, will be processed once the maintenance is complete
- Scheduled jobs, imports, exports, and scheduled tasks should continue to run as expected. If any processes fail during the maintenance window, they will automatically be re-triggered once maintenance is complete.
- Imports or exports scheduled for Fourth Analytics or Fourth Connect during the maintenance window will automatically run after the maintenance is finished
- Fourth Core solutions will experience a delay in receiving data flowing through the Fourth EPOS Gateway during the maintenance window
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 15:04 UTC
Fourth EPOS Gateway Database Tier Maintenance (North America) Jun 23, 2026 15:00-18:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the Fourth EPOS Gateway Platform.
Maintenance window:
Tuesday 23rd June 2026 15:00 - 18:00 UTC
Impact during the maintenance window stated above:
- All Fourth Core Solutions and Services will be available
- All Fourth Integration APIs will remain available
- The EPOS Gateway FTP will remain available to receive data
- The EPOS Gateway API will be unavailable. Please refrain from sending data through the API during the maintenance window
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Sales data processing to Fourth Solutions, including Fourth Analytics will be queued during the maintenance window. Any Sales data queued, will be processed once the maintenance is complete
- Scheduled jobs, imports, exports, and scheduled tasks should continue to run as expected. If any processes fail during the maintenance window, they will automatically be re-triggered once maintenance is complete.
- Imports or exports scheduled for Fourth Analytics or Fourth Connect during the maintenance window will automatically run after the maintenance is finished
- Fourth Core solutions will experience a delay in receiving data flowing through the Fourth EPOS Gateway during the maintenance window
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 15:06 UTC
Maintenance window:
Tuesday 23rd June 2026 15:00 - 18:00 UTC
Impact during the maintenance window stated above:
- All Fourth Core Solutions and Services will be available
- All Fourth Integration APIs will remain available
- The EPOS Gateway FTP will remain available to receive data
- The EPOS Gateway API will be unavailable. Please refrain from sending data through the API during the maintenance window
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Sales data processing to Fourth Solutions, including Fourth Analytics will be queued during the maintenance window. Any Sales data queued, will be processed once the maintenance is complete
- Scheduled jobs, imports, exports, and scheduled tasks should continue to run as expected. If any processes fail during the maintenance window, they will automatically be re-triggered once maintenance is complete.
- Imports or exports scheduled for Fourth Analytics or Fourth Connect during the maintenance window will automatically run after the maintenance is finished
- Fourth Core solutions will experience a delay in receiving data flowing through the Fourth EPOS Gateway during the maintenance window
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 15:06 UTC
Inventory System Maintenance (EMEA) Jun 24, 2026 06:00-08:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 09, 2026 - 09:09 UTC
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 09, 2026 - 09:09 UTC
Inventory System Maintenance (APAC) Jun 24, 2026 12:30-14:30 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 09, 2026 - 09:10 UTC
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 09, 2026 - 09:10 UTC
FnB Platform Database Tier Maintenance Jun 24, 2026 19:00 - Jun 25, 2026 00:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the FnB Manager Platform.
Maintenance window:
Wednesday 24th June 2026 19:00 - 00:00 UTC
Impact during the maintenance window stated above:
- The following FnB Manager services will be unavailable to all users during this maintenance window:
- Website Front end via HTTPS/S
- Placing orders
- FnB API
- Sales Submission API
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
- The application frontend/website will display a maintenance page during the maintenance window and will be unavailable for all functions. As a result, Orders cannot be placed via the FnB Live frontend / website for the duration of the maintenance window.
- Any impacted Fourth Analytics export jobs will be rescheduled to run after the maintenance is complete.
- Access to FTP endpoints will be accessible, data can be delivered, however, will not be processed during the maintenance window.
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 13:13 UTC
Maintenance window:
Wednesday 24th June 2026 19:00 - 00:00 UTC
Impact during the maintenance window stated above:
- The following FnB Manager services will be unavailable to all users during this maintenance window:
- Website Front end via HTTPS/S
- Placing orders
- FnB API
- Sales Submission API
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
- The application frontend/website will display a maintenance page during the maintenance window and will be unavailable for all functions. As a result, Orders cannot be placed via the FnB Live frontend / website for the duration of the maintenance window.
- Any impacted Fourth Analytics export jobs will be rescheduled to run after the maintenance is complete.
- Access to FTP endpoints will be accessible, data can be delivered, however, will not be processed during the maintenance window.
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 13:13 UTC
UK HR & Payroll Platform Maintenance Jun 24, 2026 19:00 - Jun 25, 2026 00:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade which will have an impact to the some UK HR & Payroll services.
Maintenance window:
Wednesday 24th June 2026 19:00 - 00:00 UTC
Impact during the maintenance window stated above:
The following UK HR & Payroll services will experience delays in processing data
- File Import (FMS)
- Recruitment
- T&A
- The FhAPI (used for FnB exports and T&A) will be unavailable
General:
- There will be no changes to the application tier.
- OnBoarding or UK HR API will not be affected.
- Files submitted to T&A and File Import (FMS) during the maintenance window will be processed / re-processed once it finishes.
- Fourth Connect or posting of T&A files to www.fourthhospitality.com it won't be affected.
- Not impact to other ftp files to be processed by UK HR & Payroll systems (except T&A and Recruitment mentioned above).
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 12, 2026 - 11:14 UTC
Maintenance window:
Wednesday 24th June 2026 19:00 - 00:00 UTC
Impact during the maintenance window stated above:
The following UK HR & Payroll services will experience delays in processing data
- File Import (FMS)
- Recruitment
- T&A
- The FhAPI (used for FnB exports and T&A) will be unavailable
General:
- There will be no changes to the application tier.
- OnBoarding or UK HR API will not be affected.
- Files submitted to T&A and File Import (FMS) during the maintenance window will be processed / re-processed once it finishes.
- Fourth Connect or posting of T&A files to www.fourthhospitality.com it won't be affected.
- Not impact to other ftp files to be processed by UK HR & Payroll systems (except T&A and Recruitment mentioned above).
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 12, 2026 - 11:14 UTC
Recipe Menu Engineering Platform Maintenance (EMEA) Jun 25, 2026 05:00-07:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:10 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:10 UTC
Recipe Menu Engineering Platform Maintenance (US) Jun 25, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:09 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:09 UTC
Fourth EPOS Gateway Database Tier Maintenance (EMEA) Jun 25, 2026 07:00-10:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the Fourth EPOS Gateway Platform.
Maintenance window:
Thursday 25th June 2026 07:00 - 10:00 UTC
Impact during the maintenance window stated above:
- All Fourth Core Solutions and Services will be available
- All Fourth Integration APIs will remain available
- The EPOS Gateway FTP will remain available to receive data
- The EPOS Gateway API will be unavailable. Please refrain from sending data through the API during the maintenance window
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Sales data processing to Fourth Solutions, including Fourth Analytics will be queued during the maintenance window. Any Sales data queued, will be processed once the maintenance is complete
- Scheduled jobs, imports, exports, and scheduled tasks should continue to run as expected. If any processes fail during the maintenance window, they will automatically be re-triggered once maintenance is complete.
- Imports or exports scheduled for Fourth Analytics or Fourth Connect during the maintenance window will automatically run after the maintenance is finished
- Fourth Core solutions will experience a delay in receiving data flowing through the Fourth EPOS Gateway during the maintenance window
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 15:09 UTC
Maintenance window:
Thursday 25th June 2026 07:00 - 10:00 UTC
Impact during the maintenance window stated above:
- All Fourth Core Solutions and Services will be available
- All Fourth Integration APIs will remain available
- The EPOS Gateway FTP will remain available to receive data
- The EPOS Gateway API will be unavailable. Please refrain from sending data through the API during the maintenance window
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Sales data processing to Fourth Solutions, including Fourth Analytics will be queued during the maintenance window. Any Sales data queued, will be processed once the maintenance is complete
- Scheduled jobs, imports, exports, and scheduled tasks should continue to run as expected. If any processes fail during the maintenance window, they will automatically be re-triggered once maintenance is complete.
- Imports or exports scheduled for Fourth Analytics or Fourth Connect during the maintenance window will automatically run after the maintenance is finished
- Fourth Core solutions will experience a delay in receiving data flowing through the Fourth EPOS Gateway during the maintenance window
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 11, 2026 - 15:09 UTC
Recipe Menu Engineering Platform Maintenance (APAC) Jun 25, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:10 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:10 UTC
Labour Productivity Platform Maintenance (EMEA) Jun 30, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:12 UTC
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:12 UTC
TradeSimple Database Tier Maintenance (North America) Jun 30, 2026 07:00-10:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the TradeSimple Platform.
Maintenance window:
Tuesday 30th June 2026 07:00 – 10:00 UTC
Impact during the maintenance window stated above:
- TradeSimple website will be unavailable
- Ordering App will be unavailable
- TradeSimple APIs will be unavailable
- AS2 will be unavailable. Posts will need to be resubmitted after the maintenance window
- Message processing will be unavailable
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- FTP/SFTP - Files can be submitted without failure but will not be processed until the maintenance has been completed
- Email/SMTP - Email will be accepted without failure but will not be processed until the maintenance has been completed
- EDI - EDI message will be accepted without failure but will not be processed until the maintenance has been completed
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 16, 2026 - 16:10 UTC
Maintenance window:
Tuesday 30th June 2026 07:00 – 10:00 UTC
Impact during the maintenance window stated above:
- TradeSimple website will be unavailable
- Ordering App will be unavailable
- TradeSimple APIs will be unavailable
- AS2 will be unavailable. Posts will need to be resubmitted after the maintenance window
- Message processing will be unavailable
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- FTP/SFTP - Files can be submitted without failure but will not be processed until the maintenance has been completed
- Email/SMTP - Email will be accepted without failure but will not be processed until the maintenance has been completed
- EDI - EDI message will be accepted without failure but will not be processed until the maintenance has been completed
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 16, 2026 - 16:10 UTC
Adaco Platform Database Tier Maintenance (North America) Jun 30, 2026 07:00-10:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade which will have an impact on the Adaco Platform.
Maintenance window:
Tuesday 30th June 2026 07:00 – 10:00 UTC
Impact during the maintenance window stated above:
During the migration window it will not be possible to send orders to your suppliers via Trade Simple. If you need to send an order during this time we suggest using the eMail Order Transmission interface within Adaco so that the orders are emailed directly to the supplier"
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 16, 2026 - 16:16 UTC
Maintenance window:
Tuesday 30th June 2026 07:00 – 10:00 UTC
Impact during the maintenance window stated above:
During the migration window it will not be possible to send orders to your suppliers via Trade Simple. If you need to send an order during this time we suggest using the eMail Order Transmission interface within Adaco so that the orders are emailed directly to the supplier"
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Jun 16, 2026 - 16:16 UTC
Labour Productivity Platform Maintenance (APAC) Jun 30, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:11 UTC
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:11 UTC
FnB Platform Maintenance (EMEA) Jul 1, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The FnB Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:13 UTC
Impact:
- The FnB Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jun 03, 2026 - 13:13 UTC