All Systems Operational

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Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
90 days ago
99.96 % uptime
Today
HotSchedules Web Application Operational
90 days ago
99.99 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
99.99 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
100.0 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Macromatix Core Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
99.99 % uptime
Today
Labor Productivity ? Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
99.99 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool ? Operational
90 days ago
99.77 % uptime
Today
Fuego App ? Operational
90 days ago
99.63 % uptime
Today
Peoplematter Operational
90 days ago
100.0 % uptime
Today
Hosted in EMEA Operational
90 days ago
99.88 % uptime
Today
Analytics Operational
90 days ago
99.95 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
99.89 % uptime
Today
HR (UK) Operational
90 days ago
99.83 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
99.89 % uptime
Today
Payroll Operational
90 days ago
99.89 % uptime
Today
FnB (Stock Live) Operational
90 days ago
99.91 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
99.89 % uptime
Today
Ordering (Marketplace) Operational
90 days ago
99.88 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
99.91 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
99.85 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
99.7 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
99.8 % uptime
Today
ESS Operational
90 days ago
99.87 % uptime
Today
Fourth App Operational
90 days ago
99.81 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
99.91 % uptime
Today
Team Hours Standalone Operational
90 days ago
99.91 % uptime
Today
Eparts Operational
90 days ago
99.91 % uptime
Today
Communications Channels Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
Hosted in APAC Operational
90 days ago
99.95 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core ? Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
95.57 % uptime
Today
Mobile Apps Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Inventory Platform Maintenance (EMEA) Nov 21, 2024 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:51 UTC
Adaco System Maintenance (US) Nov 21, 2024 07:00-11:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 14, 2024 - 08:29 UTC
Inventory Platform Maintenance (US) Nov 21, 2024 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:51 UTC
Inventory Platform Maintenance (APAC) Nov 21, 2024 17:00-18:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:52 UTC
Purchase to Pay Platform Maintenance (EMEA) Nov 26, 2024 01:00-02:28 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:53 UTC
Purchase to Pay Platform Maintenance (US) Nov 26, 2024 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:53 UTC
Recipe Menu Engineering Platform Maintenance (EMEA) Nov 27, 2024 06:00-07:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:54 UTC
Recipe Menu Engineering Platform Maintenance (US) Nov 27, 2024 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:54 UTC
Recipe Menu Engineering Platform Maintenance (APAC) Nov 27, 2024 17:00-18:29 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:55 UTC
Labour Productivity Platform Maintenance (EMEA) Dec 3, 2024 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:56 UTC
Labour Productivity Platform Maintenance (US) Dec 3, 2024 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:56 UTC
Labour Productivity Platform Maintenance (APAC) Dec 3, 2024 17:00-18:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:56 UTC
Employee Self Service (ESS) Platform Maintenance Dec 3, 2024 22:00-23:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.
Posted on Nov 05, 2024 - 10:58 UTC
FnB Platform Maintenance (EMEA) Dec 4, 2024 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Nov 05, 2024 - 10:57 UTC
Past Incidents
Nov 20, 2024
Adaco Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Nov 20, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Nov 5, 10:50 UTC
Adaco Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Nov 20, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Nov 5, 10:50 UTC
Adaco Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 20, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Nov 5, 10:49 UTC
Nov 19, 2024
UK HR & Payroll Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 19, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The HR & Payroll Module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Nov 5, 10:48 UTC
Nov 18, 2024
Adaco System Maintenance (EMEA/APAC)
Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 UTC
Scheduled - The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, and emea12.adaco.com.

UAE Portals impacted: ae1.p2p.ae1.fourth.com, ae2.p2p.ae1.fourth.com

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Nov 14, 08:29 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
P1 - SSO (APAC) - Unable to log in to core application through SSO
Resolved - We are confident that the fix applied by Salesforce, along with internal monitoring this afternoon, has resolved the incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here within the next 5 business days.

We greatly apologise for this disruption.
Nov 15, 17:42 UTC
Monitoring - Salesforce has now implemented a solution and is currently monitoring for completeness.

The team is seeing positive results after completing the rollback. Due to the scale of the issue, the rollback is being implemented in stages. Affected customers should notice improved performance as each rollback is completed.

We apologise for this disruption to your service.
Nov 15, 12:28 UTC
Identified - Salesforce has been able to identify the cause of this incident and is currently working towards finding an appropriate resolution.

You can find updates at the following link: https://status.salesforce.com/incidents/13457


We apologise for this disruption to your service.

The next update will be shared once we have more significant information.
Nov 15, 10:53 UTC
Investigating - Dear Customer,

We have been made aware of a critical incident affecting some customers.

Salesforce is currently investigating the root cause of the issue.

You can find updates at the following link: https://status.salesforce.com/incidents/13457


We apologise for this disruption to your service.

The next update will be shared once we have more significant information.
Nov 15, 10:16 UTC
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Recipe Menu Engineering System Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Nov 13, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Nov 6, 10:46 UTC
Recipe Menu Engineering System Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Nov 13, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Nov 6, 10:46 UTC
P1 - HotSchedules - "Your connection is not private" Redirect Error
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologize for this disruption.
Nov 13, 01:45 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologize for this disruption to your service.
Nov 13, 01:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 13, 01:19 UTC
Identified - We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologize for this disruption.
Nov 13, 01:17 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologize for this disruption to your service.
Nov 13, 01:01 UTC
Nov 12, 2024
Recipe Menu Engineering System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Nov 12, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Nov 6, 10:46 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Adaco System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC
Scheduled - The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Oct 29, 12:28 UTC
Nov 6, 2024

No incidents reported.

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