We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be provided within the next 5 business days.
We greatly apologise for this disruption.
Posted Dec 04, 2019 - 20:11 UTC
Update
Our monitoring continues to show positive results of full service restoration. We will however continue to review the solution before considering this incident as resolved. Updates will continue here every 30 minutes.
Posted Dec 04, 2019 - 19:54 UTC
Update
All tests have shown positive results in restoring full service to our PP&I Mobile Apps for our North American users. We will continue to monitor.
Posted Dec 04, 2019 - 19:26 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 04, 2019 - 19:14 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
Posted Dec 04, 2019 - 19:14 UTC
Update
We have identified that this issue is impacting our North America, Purchase to Pay and Inventory Apps. All other Fourth mobile solutions are unaffected.
We are continuing to urgently work on the resolution.
Posted Dec 04, 2019 - 19:06 UTC
Identified
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Dec 04, 2019 - 18:36 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigating to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.