We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be provided within the next 5 business days.
We greatly apologise for this disruption.
Posted Dec 10, 2019 - 10:40 UTC
Update
All current testing is producing positive results of full service being restored. We will continue to monitor to ensure complete confidence with the current solution in place.
Posted Dec 10, 2019 - 10:13 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 10, 2019 - 09:44 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
Posted Dec 10, 2019 - 09:13 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 10, 2019 - 08:58 UTC
Update
We are continuing to work on the resolution.
Posted Dec 10, 2019 - 08:28 UTC
Identified
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Dec 10, 2019 - 08:01 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigating to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Dec 10, 2019 - 07:40 UTC
This incident affected: Hosted in EMEA (Engage, Fourth Platform & Single Sign On).