Update - We are aware of a critical incident that may be affecting some of our customers. We are continuing our investigations to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Sep 21, 10:00 UTC

Update - We are continuing to monitor for any further issues.
Sep 10, 14:58 UTC

Update - All of our investigations are pointing at issues with Century Link internet network. We can see that Century Link has issues in several locations on the West Coast of the US which correlates to the areas our affected customers are in.

We are still working closely with our hosting provider to see what other options we may have to mitigate the issue however . As we have more updates to share, we will continue do so.
Sep 10, 12:01 UTC

Update - We have performed extensive testing up until this point and have confirmed that our DNS is not the issue, and all of our endpoints in the US are available (our monitoring systems from multiple locations have confirmed this). We've also eliminated any possible internal issues with code deployments. Our hosting provider has also confirmed no issues with their connectivity.

At this point, we are still working closely with our hosting provider to see what other options we may have to mitigate the issue. Our customers on the US West Coast are still impacted. We recognize the severity of the situation and appreciate everyone's understanding as we work to find a solution. As we have more updates to share, we will certainly do so.
Sep 10, 00:01 UTC

Update - We are continuing to investigate all avenues of this issue, but our monitoring systems have shown this to not be in issue within our infrastructure itself. We are working diligently with our hosting provider to gather any additional details they may be able to offer; however, they also confirm no connectivity issue to our sites or with their providers. This also seems to be localized to customers on the US West Coast. We sincerely apologize for the inconvenience to all impacted customers.
Sep 9, 21:49 UTC

Update - We are still investigating this issue as a top priority, but our US hosting provider has confirmed there are no issues with connectivity. We are encouraging all impacted customers to additionally raise tickets with their Internet Service Providers to investigate any potential connectivity issues with our URLs. We have also reached out to all customers who have raised tickets with us to gather as much additional detail from their Internet Service Providers as possible. We'll continue to provide updates as best we can, and we sincerely thank you for your patience during this time.
Sep 9, 19:39 UTC

Update - We are still investigating this issue but it does appear localised to parts of the US. All of our systems are functional and accessible from the UK. Our hosting provider in the US is also not reporting any issues. We will continue to work with customers to identify the cause of this issue.
Sep 9, 17:55 UTC

Update - We are continuing to investigate this issue.
Sep 9, 16:50 UTC

Update - We are continuing to investigate this issue. All of our systems are confirmed as functional and accessible from the UK and from much of the US so we believe there may be issues with specific ISPs or routes across the internet.
Sep 9, 15:57 UTC

Update - We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Sep 9, 15:00 UTC