All Systems Operational

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Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
90 days ago
99.98 % uptime
Today
HotSchedules Web Application Operational
90 days ago
99.88 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
100.0 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
99.9 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Macromatix Core Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Labor Productivity ? Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool ? Operational
90 days ago
100.0 % uptime
Today
Fuego App ? Operational
90 days ago
100.0 % uptime
Today
Peoplematter Operational
90 days ago
100.0 % uptime
Today
Hosted in EMEA Operational
90 days ago
99.61 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
100.0 % uptime
Today
HR (UK) Operational
90 days ago
100.0 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
100.0 % uptime
Today
Payroll Operational
90 days ago
100.0 % uptime
Today
FnB (Stock Live) Operational
90 days ago
98.22 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
98.46 % uptime
Today
Ordering (Marketplace) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
98.22 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
98.22 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
100.0 % uptime
Today
ESS Operational
90 days ago
100.0 % uptime
Today
Fourth App Operational
90 days ago
99.92 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
100.0 % uptime
Today
Team Hours Standalone Operational
90 days ago
100.0 % uptime
Today
Eparts Operational
90 days ago
100.0 % uptime
Today
Communications Channels Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
Hosted in APAC Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core ? Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Fourth Analytics Platform Maintenance Notification Jul 27, 2024 08:00-09:00 UTC
Scheduled - The Fourth scheduled platform maintenance windows are intended to support the planning and execution of internal and third-party maintenance activities.

Impact during maintenance (http://analytics.emea.fourth.com only):

• The Fourth Analytics system will be unavailable to all users for the duration on the maintenance window.

• Any reports scheduled to be sent during the maintenance window will be processed after the system comes back online.

• Any attempted data uploads to Fourth Analytics during this downtime will fail and not be automatically retried.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 15, 2024 - 12:35 UTC
Labour Productivity Platform Maintenance (EMEA) Jul 30, 2024 00:00-01:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 02, 2024 - 08:04 UTC
Labour Productivity Platform Maintenance (US) Jul 30, 2024 07:00-08:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 02, 2024 - 08:04 UTC
Inventory System Maintenance (US) Jul 30, 2024 08:00-10:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 12, 2024 - 11:25 UTC
Inventory System Maintenance (US) Jul 30, 2024 08:00-10:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 23, 2024 - 06:55 UTC
Labour Productivity Platform Maintenance (APAC) Jul 30, 2024 16:00-17:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 02, 2024 - 08:03 UTC
Employee Self Service (ESS) Platform Maintenance Jul 30, 2024 21:00-22:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.
Posted on Jul 02, 2024 - 08:07 UTC
FnB Platform Maintenance (EMEA) Jul 31, 2024 00:00-01:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 02, 2024 - 08:05 UTC
Inventory System Maintenance (EMEA) Jul 31, 2024 06:00-08:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 23, 2024 - 06:57 UTC
Inventory System Maintenance (EMEA) Jul 31, 2024 06:00-08:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 12, 2024 - 11:26 UTC
Inventory System Maintenance (APAC) Jul 31, 2024 13:30-15:30 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 12, 2024 - 11:26 UTC
Inventory System Maintenance (APAC) Jul 31, 2024 13:30-15:30 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 23, 2024 - 06:54 UTC
Purchasing & Inventory System Maintenance (EMEA/APAC) Aug 5, 2024 20:00-22:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, emea11.adaco.com, and emea12.adaco.com.

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 25, 2024 - 14:21 UTC
Purchasing & Inventory System Maintenance (US) Aug 8, 2024 06:00-08:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 25, 2024 - 14:22 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Recipe Menu Engineering Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Jul 25, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 08:01 UTC
Recipe Menu Engineering Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Jul 25, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 08:02 UTC
Recipe Menu Engineering Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Jul 25, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 05:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 08:01 UTC
Jul 24, 2024

No incidents reported.

Jul 23, 2024
Purchase to Pay Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Jul 23, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 07:59 UTC
Purchase to Pay Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Jul 23, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 07:59 UTC
Jul 22, 2024

No incidents reported.

Jul 21, 2024
Microsoft/Crowdstrike Outage
Resolved - This incident has been resolved.
Jul 21, 13:29 UTC
Update - Fourth is aware of reports of a significant Crowdstrike/Microsoft outage.

We can confirm that this is NOT impacting the availability of the Fourth platform.

We are continuing to monitor the situation and will provide updates when they become available.
Jul 19, 08:57 UTC
Investigating - Fourth is aware of reports of a significant Microsoft outage.

We can confirm that this is NOT impacting the availability of the Fourth platform.

We are continuing to monitor the situation and will provide updates when they become available.
Jul 19, 08:40 UTC
Jul 20, 2024

No incidents reported.

Jul 19, 2024
P1 - Fourth SSO - Major Outage
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Jul 19, 08:35 UTC
Monitoring - We have seen a significant improvement in the situation and our Azure-related services are now functioning as expected meaning that access to our solutions through Single Sign On is now available.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.
Jul 19, 03:03 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are seeing an improvement in the situation and services are slowly coming back online.

We are continuing to monitor and are following the below status page closely.

https://azure.status.microsoft/en-us/status

This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise the impact on our customers in the meantime.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Jul 19, 02:12 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

We believe this may be linked to a critical outage being experienced by Microsoft Azure which is relied upon to provide essential services.

https://azure.status.microsoft/en-us/status

This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise the impact on our customers in the meantime

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Jul 19, 01:29 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers.

We believe this may be linked to a critical outage being experienced by Microsoft Azure which is relied upon to provide essential services.

https://azure.status.microsoft/en-us/status

This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise impact on our customers in the meantime

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Jul 19, 00:57 UTC
Jul 18, 2024
Inventory Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Jul 18, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 07:55 UTC
Inventory Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Jul 18, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 07:58 UTC
Purchasing & Inventory (Adaco) > US - Emergency Release
Completed - The scheduled maintenance has been completed.
Jul 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 UTC
Scheduled - Fourth will be carrying out essential emergency release as per the timings below.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Jul 17, 11:18 UTC
Inventory Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Jul 18, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 07:55 UTC
Jul 17, 2024
Purchasing & Inventory (Adaco) > EMEA/APAC - Emergency Release
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 UTC
Scheduled - Fourth will be carrying out essential emergency release as per the timings below.

Impact: The Purchasing & Inventory system will be unavailable for approximately 15 mins per client within the duration of this maintenance window.

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, emea11.adaco.com, and emea12.adaco.com.

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Jul 17, 11:18 UTC
Purchasing & Inventory Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Jul 17, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 07:52 UTC
Purchasing & Inventory Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Jul 17, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Jul 2, 07:53 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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