All Systems Operational

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Hosted in US Operational
90 days ago
99.98 % uptime
Today
HotSchedules Web Application Operational
90 days ago
100.0 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
100.0 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
100.0 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.73 % uptime
Today
Macromatix Core Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Labor Productivity ? Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool ? Operational
90 days ago
100.0 % uptime
Today
Fuego App ? Operational
90 days ago
100.0 % uptime
Today
Peoplematter Operational
90 days ago
100.0 % uptime
Today
Hosted in EMEA Operational
90 days ago
99.88 % uptime
Today
Analytics Operational
90 days ago
99.67 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
100.0 % uptime
Today
HR (UK) Operational
90 days ago
99.98 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
99.94 % uptime
Today
Payroll Operational
90 days ago
99.98 % uptime
Today
FnB (Stock Live) Operational
90 days ago
100.0 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
98.73 % uptime
Today
Ordering (Marketplace) Operational
90 days ago
99.89 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
99.89 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
99.89 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
100.0 % uptime
Today
ESS Operational
90 days ago
100.0 % uptime
Today
Fourth App Operational
90 days ago
100.0 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
100.0 % uptime
Today
Team Hours Standalone Operational
90 days ago
100.0 % uptime
Today
Eparts Operational
90 days ago
100.0 % uptime
Today
Communications Channels Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
Hosted in APAC Operational
90 days ago
99.96 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core ? Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.44 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The HR & Payroll Module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 08:56 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 08:58 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 13, 2024 - 10:35 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 08:59 UTC
As part of our continued effort to improve our Infrastructure security and reliability, our North America (NA) Data Centre provider will be undertaking some scheduled multi-phased intrusive maintenance to the infrastructure that underpins the Fourth North America (NA) Region.

Maintenance Windows:

Part 1 - Wednesday 28th February 2024 - ***Cancelled***
Part 2 - Wednesday 6th March 2024
Part 3 - Wednesday 13th March 2024
Part 4 - Wednesday 20th March 2024

Maintenance Duration:
The duration for each maintenance window above is 2.5 hours, inclusive of downtime.
09:30-11:30 UTC

Maintenance Impact:
The following Fourth Products and services will be inaccessible for all North America (NA) users using Fourth SSO for the duration of the maintenance window:

Workforce Management

- Hotschedules
* Only customers accessing Hotschedules via the Global Profile (Fourth SSO)
* All customers accessing Hotschedules via other methods will remain unaffected.
* All affected Hotschedules customers will be notified via the standard ‘Pre-load’ via their respective portals.
- Scheduling (Labour Productivity)
- PrismHR SSO

Inventory Management

- Purchasing & Inventory (Adaco)
- Inventory (R9)
- Recipe Menu Engineering (StarChef)
- Purchase To Pay (Tradesimple)

Mobile & Analytics

- Fourth App (Incl. all branded apps)
- Access to all Fourth Accounts (aka SSO/Global Profile)
- Connected Apps:
* Ordering
* Counting
* Receiving
* Transfer
* My Schedules
* Survey
* External connected apps to partners (such as Flow would also be unavailable)
- Fourth Analytics

General

- Fourth Integration APIs and services may experience service interruptions for the duration of the maintenance.
- All internal Fourth APIs behind Oauth will be unavailable for the duration of the maintenance.
- Fourth SFTP’s and FTP’s will be unavailable for the duration of the maintenance.
- Exports to Fourth Analytics are not expected to be impacted during this period, however, any identified will be rescheduled to after the maintenance window.
- The system for cross-domain Identity Management (SCIM) will be unavailable for the duration of the maintenance.
- Direct access to core Fourth Applications will be limited, and interruptions are expected to internal services and API’s.
- Any jobs, imports/exports, and scheduled tasks scheduled during this period will be delayed until after the maintenance is complete.

If you have any queries regarding this scheduled maintenance, please use the comments functionality on the Fourth Customer Success Portal article HERE.

Posted on Mar 01, 2024 - 14:46 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 2024 - 12:45 UTC
Scheduled - As part of our continued effort to improve our Infrastructure, Fourth will be upgrading the underlying infrastructure that underpins the Fourth Analytics within the EMEA Region.

Maintenance Date/Time: Wednesday 20th March - 12:00 - 15:00 UTC

Maintenance Impact:

- The Fourth Analytics system will be available to all users for the duration on the maintenance window.

- Any scheduled Fourth Analytics export jobs will either be paused by the respective Fourth core solution or, where possible, rescheduled to execute after the maintenance window.

- Customers are advised to expect potential delays in data being exported to Fourth Analytics after the maintenance window.

If you have any queries please do not hesitate to contact Fourth & HotSchedules Customer Success Portal

Feb 19, 2024 - 14:50 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 13, 2024 - 10:35 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 08:58 UTC
Inventory Platform Maintenance (EMEA) Mar 21, 2024 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:01 UTC
Inventory Platform Maintenance (US) Mar 21, 2024 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:01 UTC
Inventory Platform Maintenance (APAC) Mar 21, 2024 17:00-18:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:02 UTC
Purchase to Pay Platform Maintenance (US) Mar 26, 2024 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:03 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:05 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:05 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:04 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:08 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:08 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:07 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.

Posted on Mar 08, 2024 - 09:10 UTC
FnB Platform Maintenance (EMEA) Apr 3, 2024 00:00-01:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com

Posted on Mar 08, 2024 - 09:09 UTC
Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com

Mar 13, 10:33 UTC
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 UTC
Scheduled - The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com

Mar 5, 15:27 UTC
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 11:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 14:43 UTC
Update - Please note Part 1 has been cancelled. Part 2 will commence as planned.
Feb 27, 15:59 UTC
Scheduled - As part of our continued effort to improve our Infrastructure security and reliability, our North America (NA) Data Centre provider will be undertaking some scheduled multi-phased intrusive maintenance to the infrastructure that underpins the Fourth North America (NA) Region.

Maintenance Windows:

Part 1 - Wednesday 28th February 2024 - ***Cancelled***
Part 2 - Wednesday 6th March 2024
Part 3 - Wednesday 13th March 2024
Part 4 - Wednesday 20th March 2024

Maintenance Duration:
The duration for each maintenance window above is 2.5 hours, inclusive of downtime.
09:30-11:30 UTC

Maintenance Impact:
The following Fourth Products and services will be inaccessible for all North America (NA) users using Fourth SSO for the duration of the maintenance window:

Workforce Management

- Hotschedules
* Only customers accessing Hotschedules via the Global Profile (Fourth SSO)
* All customers accessing Hotschedules via other methods will remain unaffected.
* All affected Hotschedules customers will be notified via the standard ‘Pre-load’ via their respective portals.
- Scheduling (Labour Productivity)
- PrismHR SSO

Inventory Management

- Purchasing & Inventory (Adaco)
- Inventory (R9)
- Recipe Menu Engineering (StarChef)
- Purchase To Pay (Tradesimple)

Mobile & Analytics

- Fourth App (Incl. all branded apps)
- Access to all Fourth Accounts (aka SSO/Global Profile)
- Connected Apps:
* Ordering
* Counting
* Receiving
* Transfer
* My Schedules
* Survey
* External connected apps to partners (such as Flow would also be unavailable)
- Fourth Analytics

General

- Fourth Integration APIs and services may experience service interruptions for the duration of the maintenance.
- All internal Fourth APIs behind Oauth will be unavailable for the duration of the maintenance.
- Fourth SFTP’s and FTP’s will be unavailable for the duration of the maintenance.
- Exports to Fourth Analytics are not expected to be impacted during this period, however, any identified will be rescheduled to after the maintenance window.
- The system for cross-domain Identity Management (SCIM) will be unavailable for the duration of the maintenance.
- Direct access to core Fourth Applications will be limited, and interruptions are expected to internal services and API’s.
- Any jobs, imports/exports, and scheduled tasks scheduled during this period will be delayed until after the maintenance is complete.

If you have any queries regarding this scheduled maintenance, please use the comments functionality on the Fourth Customer Success Portal article HERE.

Feb 14, 16:47 UTC
Mar 12, 2024

No incidents reported.

Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:00 UTC
Scheduled - The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, emea11.adaco.com, and emea12.adaco.com.

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com

Mar 5, 15:26 UTC
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 UTC
Scheduled - As part of our continued effort to improve our Infrastructure, Fourth will be upgrading the underlying infrastructure that underpins the Fourth Analytics within the North America (NA) Region.

Maintenance Date/Time: Thursday 7th March - 09:00 - 12:00 UTC

Maintenance Impact:

- The Fourth Analytics system will be available to all users for the duration on the maintenance window.

Any scheduled Fourth Analytics export jobs will either be paused by the respective Fourth core solution or, where possible, rescheduled to execute after the maintenance window.

Customers are advised to expect potential delays in data being exported to Fourth Analytics after the maintenance window.

If you have any queries please do not hesitate to contact Fourth & HotSchedules Customer Success Portal

Feb 19, 14:49 UTC
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 12:00 UTC
Update - Please note, this maintenance window has been extended by 15 mins. We apologise for any inconvenience caused.
Mar 6, 11:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 09:15 UTC
Update - Please be advised a new maintenance window has been added (Part 4) and timings have been extended.
Mar 1, 14:41 UTC
Update - Please be advised a new maintenance window has been added (Part 4) and timings have been extended.
Mar 1, 14:39 UTC
Update - Please note Part 1 has been cancelled. Part 2 will commence as planned.
Feb 27, 15:57 UTC
Scheduled - As part of our continued effort to improve our Infrastructure security and reliability, our North America (NA) Data Centre provider will be undertaking some scheduled multi-phased intrusive maintenance to the infrastructure that underpins the Fourth North America (NA) Region.

Maintenance Windows:

Part 1 - Wednesday 28th February 2024 - ***Cancelled***
Part 2 - Wednesday 6th March 2024
Part 3 - Wednesday 13th March 2024
Part 4 - Wednesday 20th March 2024

Maintenance Duration:
The duration for each maintenance window above is 2.5 hours, inclusive of downtime.
09:15-11:45 UTC

Maintenance Impact:
The following Fourth Products and services will be inaccessible for all North America (NA) users using Fourth SSO for the duration of the maintenance window:

Workforce Management

- Hotschedules
* Only customers accessing Hotschedules via the Global Profile (Fourth SSO)
* All customers accessing Hotschedules via other methods will remain unaffected.
* All affected Hotschedules customers will be notified via the standard ‘Pre-load’ via their respective portals.
- Scheduling (Labour Productivity)
- PrismHR SSO

Inventory Management

- Purchasing & Inventory (Adaco)
- Inventory (R9)
- Recipe Menu Engineering (StarChef)
- Purchase To Pay (Tradesimple)

Mobile & Analytics

- Fourth App (Incl. all branded apps)
- Access to all Fourth Accounts (aka SSO/Global Profile)
- Connected Apps:
* Ordering
* Counting
* Receiving
* Transfer
* My Schedules
* Survey
* External connected apps to partners (such as Flow would also be unavailable)
- Fourth Analytics

General

- Fourth Integration APIs and services may experience service interruptions for the duration of the maintenance.
- All internal Fourth APIs behind Oauth will be unavailable for the duration of the maintenance.
- Fourth SFTP’s and FTP’s will be unavailable for the duration of the maintenance.
- Exports to Fourth Analytics are not expected to be impacted during this period, however, any identified will be rescheduled to after the maintenance window.
- The system for cross-domain Identity Management (SCIM) will be unavailable for the duration of the maintenance.
- Direct access to core Fourth Applications will be limited, and interruptions are expected to internal services and API’s.
- Any jobs, imports/exports, and scheduled tasks scheduled during this period will be delayed until after the maintenance is complete.

If you have any queries regarding this scheduled maintenance, please use the comments functionality on the Fourth Customer Success Portal article HERE.

Feb 14, 16:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 01:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com

Feb 6, 09:53 UTC
Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 23:30 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 22:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 22:07 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.

Feb 6, 09:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com

Feb 6, 09:51 UTC
Completed - Please be advised, due to operational reasons, this maintenance has been postponed until further notice.
Mar 5, 16:52 UTC
Scheduled - Fourth will be carrying out essential maintenance as per the timings below.

Impact: 1 hour of service downtime is expected during the duration of the maintenance.

If you have any queries please do not hesitate to contact help.fourth.com

Feb 22, 13:52 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com

Feb 6, 09:52 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 01:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com

Feb 6, 09:52 UTC