Monitoring - On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Mar 06, 2026 - 21:11 UTC
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Mar 06, 2026 - 21:11 UTC
Monitoring - We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers.
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Dec 19, 2025 - 15:42 UTC
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Dec 19, 2025 - 15:42 UTC
About This Site
Welcome to Fourth's home for critical incident alerts and status updates.
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Degraded Performance
Partial Outage
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Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Adaco System Maintenance (EMEA/APAC) Aug 3, 2026 20:00-22:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: The Purchasing & Inventory system will be unavailable to all users during this period
EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, and emea12.adaco.com.
UAE Portals impacted: ae1.p2p.ae1.fourth.com, ae2.p2p.ae1.fourth.com
APAC Portals impacted: apac1.adaco.com
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 20, 2026 - 12:46 UTC
Impact: The Purchasing & Inventory system will be unavailable to all users during this period
EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, and emea12.adaco.com.
UAE Portals impacted: ae1.p2p.ae1.fourth.com, ae2.p2p.ae1.fourth.com
APAC Portals impacted: apac1.adaco.com
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 20, 2026 - 12:46 UTC
Adaco System Maintenance (US) Aug 6, 2026 06:00-08:30 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: The Purchasing & Inventory system will be unavailable to all users during this period
Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 20, 2026 - 12:47 UTC
Impact: The Purchasing & Inventory system will be unavailable to all users during this period
Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 20, 2026 - 12:47 UTC