All Systems Operational

About This Site

Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Purchase to Pay & Inventory Operational
Inventory (Stock R9) Operational
Ordering (Marketplace) Operational
Purchasing and Inventory (Adaco) Operational
Recipes and Menus (StarChef) Operational
FnB (Stock Live) Operational
Purchase to Pay (Tradesimple) Operational
Workforce Management Operational
Labour Productivity Operational
HR Operational
Payroll Operational
Applicant Tracking System (ATS) Operational
Fourth Platform Operational
Mobile App Operational
Platform Operational
Analytics Operational
Communications Channels Operational
Phone System Operational
Help Center Operational
Email Operational
Regions Operational
North America (NAD) ? Operational
Europe, Africa, Middle East (EAME) ? Operational
Latin America (LAD) ? Operational
Asia Pacific (AP) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019
Resolved - We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be provided within the next 5 business days.

We greatly apologise for this disruption.
Dec 10, 10:40 UTC
Update - All current testing is producing positive results of full service being restored. We will continue to monitor to ensure complete confidence with the current solution in place.
Dec 10, 10:13 UTC
Update - We are continuing to monitor for any further issues.
Dec 10, 09:44 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
Dec 10, 09:13 UTC
Update - We are continuing to work on a fix for this issue.
Dec 10, 08:58 UTC
Update - We are continuing to work on the resolution.
Dec 10, 08:28 UTC
Identified - We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Dec 10, 08:01 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigating to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Dec 10, 07:40 UTC
Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be provided within the next 5 business days.

We greatly apologise for this disruption.
Dec 4, 20:11 UTC
Update - Our monitoring continues to show positive results of full service restoration. We will however continue to review the solution before considering this incident as resolved. Updates will continue here every 30 minutes.
Dec 4, 19:54 UTC
Update - All tests have shown positive results in restoring full service to our PP&I Mobile Apps for our North American users. We will continue to monitor.
Dec 4, 19:26 UTC
Update - We are continuing to monitor for any further issues.
Dec 4, 19:14 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
Dec 4, 19:14 UTC
Update - We have identified that this issue is impacting our North America, Purchase to Pay and Inventory Apps. All other Fourth mobile solutions are unaffected.

We are continuing to urgently work on the resolution.
Dec 4, 19:06 UTC
Identified - We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Dec 4, 18:36 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigating to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Dec 4, 18:13 UTC
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.