Zendesk Security Update: Sign-in Now Required for Support Requests
Monitoring - On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.

Users will be required to log in before submitting a support ticket.

There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.

For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:

Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Mar 06, 2026 - 21:11 UTC
ADVISORY - Work Force Management - Release Note Emails
Monitoring - We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers.

This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.

We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.

No action is required from customers.

You can remain subscribed to release notes and will continue to receive them as normal going forward.
Dec 19, 2025 - 15:42 UTC

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Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
90 days ago
100.0 % uptime
Today
HotSchedules Web Application Operational
90 days ago
100.0 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
100.0 % uptime
Today
HotSchedules Forecast Manager Operational
90 days ago
100.0 % uptime
Today
HotSchedules Real-Time Dashboard Operational
90 days ago
100.0 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Macromatix Core Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile Operational
90 days ago
100.0 % uptime
Today
Macromatix Forecast Manager Operational
90 days ago
100.0 % uptime
Today
Macromatix Real-Time Dashboard Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Labor Productivity Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool Operational
90 days ago
100.0 % uptime
Today
Fuego App Operational
90 days ago
100.0 % uptime
Today
Peoplematter Operational
90 days ago
100.0 % uptime
Today
iQ Web App and Action Service Operational
90 days ago
100.0 % uptime
Today
Tip Pooling Operational
90 days ago
100.0 % uptime
Today
Hosted in EMEA Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
100.0 % uptime
Today
HR (UK) Operational
90 days ago
100.0 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
100.0 % uptime
Today
Payroll Operational
90 days ago
100.0 % uptime
Today
FnB (Stock Live) Operational
90 days ago
100.0 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
100.0 % uptime
Today
Ordering (Marketplace) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
100.0 % uptime
Today
ESS Operational
90 days ago
100.0 % uptime
Today
Fourth App Operational
90 days ago
100.0 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
100.0 % uptime
Today
Team Hours Standalone Operational
90 days ago
100.0 % uptime
Today
Eparts Operational
90 days ago
100.0 % uptime
Today
iQ Web App and Action Service Operational
90 days ago
100.0 % uptime
Today
Hosted in APAC Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
100.0 % uptime
Today
iQ Web App and Action Service Operational
90 days ago
100.0 % uptime
Today
Communications Channels Operational
90 days ago
99.98 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
99.98 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Adaco System Maintenance (EMEA/APAC) May 11, 2026 21:00-23:00 UTC

The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, and emea12.adaco.com.

UAE Portals impacted: ae1.p2p.ae1.fourth.com, ae2.p2p.ae1.fourth.com

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Apr 27, 2026 - 15:27 UTC

Adaco System Maintenance (US) May 14, 2026 06:00-10:00 UTC

The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Apr 27, 2026 - 15:29 UTC
May 2, 2026

No incidents reported today.

May 1, 2026

No incidents reported.

Apr 30, 2026
Recipe Menu Engineering Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Apr 30, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:56 UTC
Recipe Menu Engineering Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Apr 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:58 UTC
Recipe Menu Engineering Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 05:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:58 UTC
Apr 29, 2026
Inventory System Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Apr 29, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 12:30 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 14, 08:34 UTC
Inventory System Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 14, 08:33 UTC
FnB Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 29, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 09:02 UTC
Apr 28, 2026
Labour Productivity Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Apr 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 09:00 UTC
Inventory System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Apr 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 14, 08:32 UTC
Purchase to Pay Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Apr 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:47 UTC
Labour Productivity Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 09:01 UTC
Purchase to Pay Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:47 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026
Fourth Platform Maintenance | Saturday 25 April 2026
Completed - The scheduled Fourth Platform Maintenance has been completed successfully.
Apr 25, 03:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:00 UTC
Scheduled - As part of our ongoing investment in the performance, scalability, and security of the Fourth platform, we will be carrying out scheduled maintenance across the EMEA platform. This proactive work helps ensure we continue to deliver a reliable and secure service for all our customers.

Maintenance Window
Saturday 25 April 2026, 03:00 – 05:00 BST

During this window, the following Fourth applications will be unavailable to all users:

• Workforce Management
UK HR & Payroll (People System), Scheduling (Labour Productivity), UK Applicant Tracking System (ATS)

• Inventory Management
Purchasing & Inventory (Adaco), Inventory (R9), Recipe & Menu Engineering (StarChef), Purchase to Pay (TradeSimple)

• Mobile Applications
Access to Fourth accounts via Fourth SSO, the Fourth app (including branded apps), all connected apps, e.g. Ordering, Counting, Receiving, Menu Cycles, etc.

• Fourth Analytics

Integrations
All Fourth Integration APIs will remain available, except for the Labour Productivity API (Fourth HR Gateway), which will be unavailable during the maintenance window.
To avoid processing errors, we recommend not sending data to the Labour Productivity API during this time.
Any submissions attempted during the maintenance window will fail and must be resent by the customer once maintenance is complete.

Scheduled Jobs and Data Processing
Scheduled jobs, imports, exports, and scheduled tasks should continue to run as expected. If any processes fail during the maintenance window, they will automatically be re-triggered once maintenance is complete.
Imports or exports scheduled for Fourth Analytics or Fourth Connect during the maintenance window will automatically run after the maintenance is finished.

Questions
If you have any questions regarding this scheduled maintenance, please use the comments functionality on the following Fourth Customer Success Portal article:
Fourth Platform Maintenance | Saturday 25 April 2026

Thank you for your continued partnership.
Mar 26, 15:46 UTC
Apr 24, 2026

No incidents reported.

Apr 23, 2026
Inventory Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Apr 23, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:44 UTC
Inventory Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Apr 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:45 UTC
Inventory Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:45 UTC
Apr 22, 2026
Adaco Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Apr 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:37 UTC
Adaco Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Apr 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:42 UTC
Adaco Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:37 UTC
Apr 21, 2026
UK HR & Payroll Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 21, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The HR & Payroll Module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 8, 08:31 UTC
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

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