All Systems Operational

About This Site

Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
90 days ago
99.98 % uptime
Today
HotSchedules Web Application Operational
90 days ago
99.88 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
100.0 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
100.0 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Macromatix Core Operational
90 days ago
99.97 % uptime
Today
Macromatix Mobile Operational
90 days ago
99.97 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Labor Productivity ? Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
99.96 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool ? Operational
90 days ago
100.0 % uptime
Today
Fuego App ? Operational
90 days ago
100.0 % uptime
Today
Hosted in EMEA Operational
90 days ago
99.96 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
100.0 % uptime
Today
HR (UK) Operational
90 days ago
99.98 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
99.97 % uptime
Today
Payroll Operational
90 days ago
100.0 % uptime
Today
FnB (Stock Live) Operational
90 days ago
100.0 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
99.74 % uptime
Today
Ordering (Marketplace) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
99.73 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
100.0 % uptime
Today
ESS Operational
90 days ago
100.0 % uptime
Today
Fourth App Operational
90 days ago
100.0 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
100.0 % uptime
Today
Team Hours Standalone Operational
90 days ago
100.0 % uptime
Today
Communications Channels Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
Hosted in APAC Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core ? Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
FnB Platform Maintenance (EMEA) Mar 29, 2023 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Mar 07, 2023 - 10:34 UTC
Inventory System Maintenance (EMEA) Mar 29, 2023 06:00-08:00 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Mar 16, 2023 - 13:37 UTC
Inventory System Maintenance (APAC) Mar 29, 2023 12:30-14:30 UTC
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Mar 16, 2023 - 13:38 UTC
Labour Productivity Platform Maintenance (EMEA) Apr 4, 2023 01:00-02:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Mar 07, 2023 - 10:32 UTC
Labour Productivity Platform Maintenance (US) Apr 4, 2023 08:00-09:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Mar 07, 2023 - 10:33 UTC
Labour Productivity Platform Maintenance (APAC) Apr 4, 2023 17:00-18:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Mar 07, 2023 - 10:33 UTC
Employee Self Service (ESS) Platform Maintenance Apr 4, 2023 22:00-23:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.
Posted on Mar 07, 2023 - 10:35 UTC
Past Incidents
Mar 28, 2023
Inventory System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 16, 13:35 UTC
Purchase to Pay Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Mar 28, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 08:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:27 UTC
Purchase to Pay Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Mar 28, 02:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 01:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:26 UTC
Mar 27, 2023
High Priority Incident - Severe Latency when using Scheduling
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Mar 27, 21:19 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.
Mar 27, 11:13 UTC
Investigating - We are aware that a number of customers are currently experiencing slowness when using Scheduling.

This is incident is currently being investigated at the highest possible priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Mar 27, 10:49 UTC
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Inventory Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Mar 23, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:25 UTC
Recipe Menu Engineering Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Mar 23, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:30 UTC
Recipe Menu Engineering Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Mar 23, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:30 UTC
Purchasing & Inventory System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Mar 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 07:00 UTC
Scheduled - The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 13:03 UTC
Inventory Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Mar 23, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:24 UTC
Recipe Menu Engineering Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Mar 23, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:30 UTC
Inventory Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Mar 23, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:24 UTC
Mar 22, 2023
Purchasing & Inventory Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Mar 22, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:21 UTC
Recipe Menu Engineering System Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Mar 22, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 13:10 UTC
Recipe Menu Engineering System Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Mar 22, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 13:09 UTC
Purchasing & Inventory Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Mar 22, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:21 UTC
Purchasing & Inventory Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Mar 22, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:20 UTC
Mar 21, 2023
UK HR & Payroll Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Mar 21, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The HR & Payroll Module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 10:19 UTC
P2 - Macromatix - Server Manager not starting after maintenance
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Mar 21, 09:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 00:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 23:38 UTC
Recipe Menu Engineering System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Mar 21, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:31 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 13:09 UTC
Mar 20, 2023
Purchasing & Inventory System Maintenance (EMEA/APAC)
Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:01 UTC
Scheduled - The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, emea11.adaco.com, and emea12.adaco.com.

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Mar 7, 13:02 UTC
High Priority Incident - Slowness on People System and Scheduling (UK)
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage.

We greatly apologise for this disruption.
Mar 20, 17:22 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided at the end of the day
Mar 20, 14:24 UTC
Update - We are aware that a number of customers are currently experiencing slowness when using People System.

We have been able to identify the cause of this incident and are currently continuing to work towards finding an appropriate resolution.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Mar 20, 13:42 UTC
Identified - We are aware that a number of customers are currently experiencing slowness when using People System.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Mar 20, 12:45 UTC
Investigating - We are aware that a number of customers are currently experiencing slowness when using People System.

This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Mar 20, 12:21 UTC
P2 backfill - Macromatix - 3450075 - Gateway timeout error on login page
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Mar 20, 01:17 UTC
Mar 19, 2023
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage