Monitoring - A subset of our customers are experiencing issues with downloading the Fourth Android Apps from the Google Play Store.
This issue only affects new users on Android v11, 12 and 13.
If you are affected by this you can still log in via the mobile browser.
Fourth is continuing to monitor the situation and further updates will be provided early next week. However, if you have any concerns please raise a ticket via our Customer Success Portal.
May 13, 2023 - 01:55 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The ESS Platform will be unavailable to all users during this period. Posted on
May 02, 2023 - 10:47 UTC
The Fourth scheduled platform maintenance windows are intended to support the planning and execution of internal and third-party maintenance activities.
Impact during maintenance:
• The Fourth Analytics system will be unavailable to all users for the duration on the maintenance window.
• Any reports scheduled to be sent during the maintenance window will be processed after the system comes back online.
• Any attempted data uploads to Fourth Analytics during this downtime will fail and not be automatically retried.
If you have any queries please do not hesitate to contact help.fourth.com Posted on
May 26, 2023 - 14:49 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: The Purchasing & Inventory system will be unavailable to all users during this period
EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, emea11.adaco.com, and emea12.adaco.com.
APAC Portals impacted: apac1.adaco.com
If you have any queries please do not hesitate to contact help.fourth.com Posted on
May 31, 2023 - 08:20 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in
If you have any queries please do not hesitate to contact help.fourth.com Posted on
May 31, 2023 - 14:19 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in
If you have any queries please do not hesitate to contact help.fourth.com Posted on
May 31, 2023 - 14:19 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in
If you have any queries please do not hesitate to contact help.fourth.com Posted on
May 31, 2023 - 14:20 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: The Purchasing & Inventory system will be unavailable to all users during this period
Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.com
If you have any queries please do not hesitate to contact help.fourth.com Posted on
May 31, 2023 - 08:20 UTC
Completed -
The scheduled maintenance has been completed.
May 31, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:01 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The FnB Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:46 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 17:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 16:01 UTC
Update -
Please be advised that the Labour Productivity Platform Maintenance has been rescheduled to Tuesday 30th May 2023.
May 2, 14:57 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:44 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 UTC
Update -
Please be advised that the Labour Productivity Platform Maintenance has been rescheduled to Tuesday 30th May 2023.
May 2, 14:59 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:45 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:00 UTC
Update -
Please be advised that the Labour Productivity Platform Maintenance has been rescheduled to Tuesday 30th May 2023.
May 2, 15:01 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:44 UTC
Resolved -
We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
May 28, 11:46 UTC
Update -
We are aware of a critical incident that may be affecting some of our customers.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
May 28, 10:35 UTC
Update -
We are aware of a critical incident that may be affecting some of our customers.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
May 28, 09:50 UTC
Update -
We are aware of a critical incident that may be affecting some of our customers.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
May 28, 09:11 UTC
Investigating -
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
May 28, 08:38 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 16:00 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:40 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:30 UTC
Scheduled -
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
May 9, 09:24 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 08:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:00 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:41 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 UTC
Scheduled -
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
May 9, 09:22 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 06:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:40 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:00 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:39 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 UTC
Scheduled -
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:38 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
Scheduled -
The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.
Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.
If you have any queries please do not hesitate to contact help.fourth.com
May 9, 09:21 UTC
Resolved -
We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
May 22, 08:41 UTC
Monitoring -
We have now implemented a solution and are currently monitoring for completeness.
The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
May 19, 22:39 UTC
Update -
We are aware of a critical incident that may be affecting some of our customers.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
May 19, 22:34 UTC
Investigating -
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
May 19, 22:10 UTC