All Systems Operational

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Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
90 days ago
99.97 % uptime
Today
HotSchedules Web Application Operational
90 days ago
100.0 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
100.0 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
99.91 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.73 % uptime
Today
Macromatix Core Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Labor Productivity ? Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool ? Operational
90 days ago
100.0 % uptime
Today
Fuego App ? Operational
90 days ago
100.0 % uptime
Today
Peoplematter Operational
90 days ago
99.98 % uptime
Today
Hosted in EMEA Operational
90 days ago
99.93 % uptime
Today
Analytics Operational
90 days ago
99.73 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
100.0 % uptime
Today
HR (UK) Operational
90 days ago
99.98 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
100.0 % uptime
Today
Payroll Operational
90 days ago
99.98 % uptime
Today
FnB (Stock Live) Operational
90 days ago
100.0 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
99.79 % uptime
Today
Ordering (Marketplace) Operational
90 days ago
99.79 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
99.89 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
99.89 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
100.0 % uptime
Today
ESS Operational
90 days ago
99.98 % uptime
Today
Fourth App Operational
90 days ago
99.83 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
100.0 % uptime
Today
Team Hours Standalone Operational
90 days ago
100.0 % uptime
Today
Eparts Operational
90 days ago
100.0 % uptime
Today
Communications Channels Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
Hosted in APAC Operational
90 days ago
99.96 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core ? Operational
90 days ago
100.0 % uptime
Today
Macromatix Mobile ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.7 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Employee Self Service (ESS) Platform Maintenance - Database Migration May 7, 2024 06:00-07:00 UTC
Update - Please be advised that the window of this mainteannce has been updated:
Tuesday 7th May 2024 - 06:00 > 07:00 UTC.
We apologise for any inconvenience caused.
Apr 24, 2024 - 12:59 UTC
Scheduled - As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing proactive maintenance to the database tier that underpins the Employee Self Service (ESS) application.

Migration window:
Tuesday 7th May 2024 - 07:00 > 08:00 BST

Impact during the maintenance windows stated above:
• The HR & Payroll Platform will be available to all users for the duration of the maintenance
• The Employee Self Service (ESS) application will be unavailable to all users for the duration of the maintenance
Apr 22, 2024 - 07:49 UTC
Purchasing & Inventory System Maintenance (EMEA/APAC) May 7, 2024 20:00-22:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, emea11.adaco.com, and emea12.adaco.com.

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Apr 23, 2024 - 12:59 UTC
Purchasing & Inventory System Maintenance (US) May 9, 2024 06:00-08:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on Apr 23, 2024 - 12:59 UTC
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Inventory System Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 18, 12:11 UTC
Apr 23, 2024
Inventory System Maintenance (US)
Completed - The scheduled maintenance has been completed.
Apr 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
Apr 18, 12:10 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
(Resolved) Critical Incident - Single Sign On - Authentication Failed Error
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Apr 16, 08:30 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.
Apr 15, 13:37 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Apr 15, 13:22 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Apr 15, 12:52 UTC
Update - We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Apr 15, 12:18 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Apr 15, 11:47 UTC
Apr 15, 2024
High Priority Incident - Mobile Apps - Users experiencing extreme latency
Resolved - This incident has been resolved.
Apr 15, 13:48 UTC
Monitoring - We have taken steps to improve stability and the system is currently performing as expected.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.
Apr 3, 15:33 UTC
Update - We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Apr 3, 14:54 UTC
Investigating - We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Apr 3, 14:26 UTC
Apr 14, 2024
Synel Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 UTC
Scheduled - Please be advised, the Workforce Management and Access Control solutions provider Synel will be carrying out essential maintenance.

Impact:
- The Fourth UK HR & Payroll solution will continue to be available for the duration of this maintenance, however, there may be a delay in T&A data from Synel reaching Fourth Systems.

- Synel clocks will continue to function, and employees can clock in and out for the duration of this maintenance.

- Please refrain from enrolling new employees for the duration of this maintenance.

If you have any queries, please do not hesitate to contact help.fourth.com
Apr 4, 06:22 UTC
Apr 13, 2024

No incidents reported.

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