All Systems Operational

About This Site

Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Purchase to Pay & Inventory Operational
Inventory (Stock R9) Operational
Ordering (Marketplace) Operational
Purchasing and Inventory (Adaco) Operational
Recipes and Menus (StarChef) Operational
FnB (Stock Live) Operational
Purchase to Pay (Tradesimple) Operational
Workforce Management Operational
Labour Productivity Operational
HR Operational
Payroll Operational
Applicant Tracking System (ATS) Operational
Fourth Platform Operational
Mobile App Operational
Platform Operational
Analytics Operational
Communications Channels Operational
Phone System Operational
Help Center Operational
Email Operational
Regions Operational
North America (NAD) ? Operational
Europe, Africa, Middle East (EAME) ? Operational
Latin America (LAD) ? Operational
Asia Pacific (AP) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Sep 21, 11:29 UTC
Update - We are aware of a critical incident that may be affecting some of our customers. We are continuing our investigations to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Sep 21, 10:00 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Sep 21, 09:29 UTC
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Resolved - @US Pacific West Coast and @Amsterdam customers:

Our monitoring has shown no further connectivity issues, so we are fully resolving out this incident. We will continue to observe closely to ensure performance doesn't change. Please contact our Customer Support team if you experience any further technical difficulty, and we sincerely appreciate your patience and understanding with this challenging situation.
Sep 10, 15:54 UTC
Update - We are continuing to monitor for any further issues.
Sep 10, 14:58 UTC
Monitoring - @US Pacific West Coast and @Amsterdam customers:

We have been able to implement some changes that have initially proven to be successful for many of our impacted customers. We are beginning to see improvement in connectivity and are monitoring all systems to ensure this continues. Please do try to access your accounts once more and respond in your Support tickets if you're able to do so. We'll keep sending updates here, as well, until we've confirmed this is fully resolved. Thank you to all for your continued patience and understanding.
Sep 10, 14:09 UTC
Update - All of our investigations are pointing at issues with Century Link internet network. We can see that Century Link has issues in several locations on the West Coast of the US which correlates to the areas our affected customers are in.

We are still working closely with our hosting provider to see what other options we may have to mitigate the issue however . As we have more updates to share, we will continue do so.
Sep 10, 12:01 UTC
Update - We have performed extensive testing up until this point and have confirmed that our DNS is not the issue, and all of our endpoints in the US are available (our monitoring systems from multiple locations have confirmed this). We've also eliminated any possible internal issues with code deployments. Our hosting provider has also confirmed no issues with their connectivity.

At this point, we are still working closely with our hosting provider to see what other options we may have to mitigate the issue. Our customers on the US West Coast are still impacted. We recognize the severity of the situation and appreciate everyone's understanding as we work to find a solution. As we have more updates to share, we will certainly do so.
Sep 10, 00:01 UTC
Update - We are continuing to investigate all avenues of this issue, but our monitoring systems have shown this to not be in issue within our infrastructure itself. We are working diligently with our hosting provider to gather any additional details they may be able to offer; however, they also confirm no connectivity issue to our sites or with their providers. This also seems to be localized to customers on the US West Coast. We sincerely apologize for the inconvenience to all impacted customers.
Sep 9, 21:49 UTC
Update - We are still investigating this issue as a top priority, but our US hosting provider has confirmed there are no issues with connectivity. We are encouraging all impacted customers to additionally raise tickets with their Internet Service Providers to investigate any potential connectivity issues with our URLs. We have also reached out to all customers who have raised tickets with us to gather as much additional detail from their Internet Service Providers as possible. We'll continue to provide updates as best we can, and we sincerely thank you for your patience during this time.
Sep 9, 19:39 UTC
Update - We are still investigating this issue but it does appear localised to parts of the US. All of our systems are functional and accessible from the UK. Our hosting provider in the US is also not reporting any issues. We will continue to work with customers to identify the cause of this issue.
Sep 9, 17:55 UTC
Update - We are continuing to investigate this issue.
Sep 9, 16:50 UTC
Update - We are continuing to investigate this issue. All of our systems are confirmed as functional and accessible from the UK and from much of the US so we believe there may be issues with specific ISPs or routes across the internet.
Sep 9, 15:57 UTC
Update - We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.
Sep 9, 15:00 UTC
Investigating - Fourth Customer Support have been alerted to a critical incident impacting our solution. Some customers are seeing intermittent error messages or unable to gain access. We’re aware of the issue and are investigating it with the upmost urgency.

We’re so sorry for disrupting your day. Please know our Support and Engineering teams are working diligently to restore services, we will update you right here in 30 minutes or less with the current information.”
Sep 9, 14:27 UTC
Sep 9, 2020