All Systems Operational

About This Site

Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Purchase to Pay & Inventory Operational
Inventory (Stock R9) Operational
Ordering (Marketplace) Operational
Purchasing and Inventory (Adaco) Operational
Recipes and Menus (StarChef) Operational
FnB (Stock Live) Operational
Purchase to Pay (Tradesimple) Operational
Workforce Management Operational
Labour Productivity Operational
HR Operational
Payroll Operational
Applicant Tracking System (ATS) Operational
Fourth Platform Operational
Mobile App Operational
Platform Operational
Analytics Operational
Communications Channels Operational
Phone System Operational
Help Center Operational
Email Operational
Regions Operational
North America (NAD) ? Operational
Europe, Africa, Middle East (EAME) ? Operational
Latin America (LAD) ? Operational
Asia Pacific (AP) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020
Resolved - All service has returned to normal and a code based release will be deployed this week for further improvement.

We apologise for this service disruption.
Jan 20, 15:58 UTC
Update - We are continuing to monitor for any further issues.
Jan 20, 14:54 UTC
Update - We are continuing to monitor for any further latency.
Jan 20, 13:14 UTC
Monitoring - System performance is returning to expected levels. We have identified code enhancements that will be deployed this week to rectify the root causes.

We will monitor for any continued latency.
Jan 20, 12:26 UTC
Update - Our Engineers continue to investigate the root cause. However we are seeing a reduction in latency.
Jan 20, 11:58 UTC
Update - We are continuing to investigate this issue.
Jan 20, 11:57 UTC
Update - We are continuing to investigate this issue.
Jan 20, 11:04 UTC
Investigating - We are aware of a major incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Jan 20, 11:04 UTC
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.