Advisory - Fourth Mobile Application on the Google Play Store - 12/05
Monitoring - A subset of our customers are experiencing issues with downloading the Fourth Android Apps from the Google Play Store.

This issue only affects new users on Android v11, 12 and 13.

If you are affected by this you can still log in via the mobile browser.

Fourth is continuing to monitor the situation and further updates will be provided early next week. However, if you have any concerns please raise a ticket via our Customer Success Portal.
May 13, 2023 - 01:55 UTC

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Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
90 days ago
99.93 % uptime
Today
HotSchedules Web Application Operational
90 days ago
99.78 % uptime
Today
HotSchedules Mobile Application Operational
90 days ago
99.78 % uptime
Today
Platform & Single Sign-on Operational
90 days ago
100.0 % uptime
Today
HotSchedules Train (Schoox) Operational
90 days ago
100.0 % uptime
Today
Integration Data processing Operational
90 days ago
100.0 % uptime
Today
US HR and Payroll Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Macromatix Core Operational
90 days ago
99.83 % uptime
Today
Macromatix Mobile Operational
90 days ago
99.83 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Labor Productivity ? Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
100.0 % uptime
Today
Fuego Admin Tool ? Operational
90 days ago
99.97 % uptime
Today
Fuego App ? Operational
90 days ago
99.72 % uptime
Today
Peoplematter Operational
90 days ago
99.97 % uptime
Today
Hosted in EMEA Partial Outage
90 days ago
98.25 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Applicant Tracking System (ATS) Operational
90 days ago
100.0 % uptime
Today
Engage Partial Outage
90 days ago
92.66 % uptime
Today
HR (UK) Operational
90 days ago
100.0 % uptime
Today
Scheduling (Labour Productivity) Operational
90 days ago
100.0 % uptime
Today
Payroll Operational
90 days ago
100.0 % uptime
Today
FnB (Stock Live) Operational
90 days ago
99.92 % uptime
Today
Inventory (Stock R9) Operational
90 days ago
99.87 % uptime
Today
Ordering (Marketplace) Partial Outage
90 days ago
92.66 % uptime
Today
Purchase to Pay (Tradesimple) Operational
90 days ago
99.86 % uptime
Today
Purchasing and Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipes and Menus (StarChef) Operational
90 days ago
100.0 % uptime
Today
Fourth Platform & Single Sign On Operational
90 days ago
100.0 % uptime
Today
ESS Partial Outage
90 days ago
92.66 % uptime
Today
Fourth App Partial Outage
90 days ago
92.66 % uptime
Today
Team Hours 3rd Party Operational
90 days ago
100.0 % uptime
Today
Team Hours Standalone Operational
90 days ago
100.0 % uptime
Today
Communications Channels Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
Help Centre & Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
Hosted in APAC Operational
90 days ago
99.95 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Purchasing & Inventory (Adaco) Operational
90 days ago
100.0 % uptime
Today
Recipe & Menu Engineering (Starchef) Operational
90 days ago
100.0 % uptime
Today
Labour Productivity Operational
90 days ago
100.0 % uptime
Today
Macromatix Core ? Operational
90 days ago
99.85 % uptime
Today
Macromatix Mobile ? Operational
90 days ago
99.85 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Employee Self Service (ESS) Platform Maintenance Jun 6, 2023 21:00-22:30 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The ESS Platform will be unavailable to all users during this period.
Posted on May 02, 2023 - 10:47 UTC
Fourth Analytics Platform Maintenance Notification Jun 10, 2023 08:00-10:00 UTC
The Fourth scheduled platform maintenance windows are intended to support the planning and execution of internal and third-party maintenance activities.

Impact during maintenance:

• The Fourth Analytics system will be unavailable to all users for the duration on the maintenance window.

• Any reports scheduled to be sent during the maintenance window will be processed after the system comes back online.

• Any attempted data uploads to Fourth Analytics during this downtime will fail and not be automatically retried.

If you have any queries please do not hesitate to contact help.fourth.com
Posted on May 26, 2023 - 14:49 UTC
Purchasing & Inventory System Maintenance (EMEA/APAC) Jun 12, 2023 20:00-22:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

EMEA Portals impacted: emea7.adaco.com, emea8.adaco.com, emea9.adaco.com, emea10.adaco.com, emea11.adaco.com, and emea12.adaco.com.

APAC Portals impacted: apac1.adaco.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on May 31, 2023 - 08:20 UTC
Recipe Menu Engineering System Maintenance (US) Jun 13, 2023 06:30-08:30 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Posted on May 31, 2023 - 14:19 UTC
Recipe Menu Engineering System Maintenance (EMEA) Jun 14, 2023 06:30-08:30 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Posted on May 31, 2023 - 14:19 UTC
Recipe Menu Engineering System Maintenance (APAC) Jun 14, 2023 13:30-15:30 UTC
The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Posted on May 31, 2023 - 14:20 UTC
Purchasing & Inventory System Maintenance (US) Jun 15, 2023 06:00-08:00 UTC
The next scheduled Purchasing & Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: The Purchasing & Inventory system will be unavailable to all users during this period

Portals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.com

If you have any queries please do not hesitate to contact help.fourth.com
Posted on May 31, 2023 - 08:20 UTC
Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
FnB Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
May 31, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:46 UTC
May 30, 2023
Labour Productivity Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
May 30, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 16:01 UTC
Update - Please be advised that the Labour Productivity Platform Maintenance has been rescheduled to Tuesday 30th May 2023.
May 2, 14:57 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:44 UTC
Labour Productivity Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
May 30, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 UTC
Update - Please be advised that the Labour Productivity Platform Maintenance has been rescheduled to Tuesday 30th May 2023.
May 2, 14:59 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:45 UTC
Labour Productivity Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
May 30, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:00 UTC
Update - Please be advised that the Labour Productivity Platform Maintenance has been rescheduled to Tuesday 30th May 2023.
May 2, 15:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:44 UTC
May 29, 2023

No incidents reported.

May 28, 2023
Priority 1 Critical Incident - HotSchedules 502 Error - Unable to login
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
May 28, 11:46 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
May 28, 10:35 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
May 28, 09:50 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
May 28, 09:11 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
May 28, 08:38 UTC
May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Recipe Menu Engineering Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
May 25, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:40 UTC
Inventory System Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
May 25, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:30 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
May 9, 09:24 UTC
Recipe Menu Engineering Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
May 25, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:41 UTC
Inventory System Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
May 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
May 9, 09:22 UTC
Recipe Menu Engineering Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
May 25, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:40 UTC
May 24, 2023
Purchase to Pay Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
May 24, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:39 UTC
Purchase to Pay Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
May 24, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
May 2, 10:38 UTC
May 23, 2023
Inventory System Maintenance (US)
Completed - The scheduled maintenance has been completed.
May 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
Scheduled - The next scheduled Inventory system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in.

If you have any queries please do not hesitate to contact help.fourth.com
May 9, 09:21 UTC
May 22, 2023
Priority 1 Critical Incident - Fuego - Backend Timeout Failure When Initiating a Draw
Resolved - We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
May 22, 08:41 UTC
Monitoring - We have now implemented a solution and are currently monitoring for completeness.

The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
May 19, 22:39 UTC
Update - We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
May 19, 22:34 UTC
Investigating - We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
May 19, 22:10 UTC
May 21, 2023

No incidents reported.

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