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Uptime over the past 90 days. View historical uptime.
Hosted in US Operational
HotSchedules Web Application Operational
HotSchedules Mobile Application Operational
HotSchedules Forecast Manager Operational
HotSchedules Real-Time Dashboard Operational
HotSchedules Train (Schoox) Operational
Platform & Single Sign-on Operational
Integration Data processing Operational
US HR and Payroll Operational
Analytics Operational
Macromatix Core Operational
Macromatix Mobile Operational
Macromatix Forecast Manager Operational
Macromatix Real-Time Dashboard Operational
Inventory Operational
Labor Productivity Operational
Recipe & Menu Engineering Operational
Purchasing & Inventory (Adaco) Operational
Purchase to Pay (Tradesimple) Operational
Fuego Admin Tool Operational
Fuego App Operational
Peoplematter Operational
iQ Web App and Action Service Operational
Tip Pooling Operational
Hosted in EMEA Operational
Analytics Operational
Applicant Tracking System (ATS) Operational
Engage Operational
HR (UK) Operational
Scheduling (Labour Productivity) Operational
Payroll Operational
FnB (Stock Live) Operational
Inventory (Stock R9) Operational
Ordering (Marketplace) Operational
Purchase to Pay (Tradesimple) Operational
Purchasing and Inventory (Adaco) Operational
Recipes and Menus (StarChef) Operational
Fourth Platform & Single Sign On Operational
ESS Operational
Fourth App Operational
Team Hours 3rd Party Operational
Team Hours Standalone Operational
Eparts Operational
iQ Web App and Action Service Operational
Hosted in APAC Operational
Inventory Operational
Purchasing & Inventory (Adaco) Operational
Recipe & Menu Engineering (Starchef) Operational
Labour Productivity Operational
Macromatix Core Operational
Macromatix Mobile Operational
Analytics Operational
Fourth Platform & Single Sign On Operational
iQ Web App and Action Service Operational
Communications Channels Operational
Phone System Operational
Help Centre & Chat Operational
Mobile Apps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 30, 2026

FnB Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 30, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The FnB Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 07:43 UTC

Sep 29, 2026

Labour Productivity Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Sep 29, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 07:42 UTC
Labour Productivity Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 29, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- Users will not be able to access Labour Productivity module.

- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.

- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.

- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.

- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.

- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 07:42 UTC

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Recipe Menu Engineering Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 07:41 UTC
Recipe Menu Engineering Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:01 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 07:41 UTC
Recipe Menu Engineering Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 07:40 UTC

Sep 23, 2026

UK HR and Payroll Platform
Completed - The scheduled maintenance has been completed.
Sep 23, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 UTC
Scheduled - As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade which will have an impact some UK HR & Payroll services.

Maintenance window:
Tuesday 22nd September 2026 23:00UTC – Duration: 5hours

Impact during the maintenance window stated above:
The following UK HR & Payroll services will experience delays in processing data:
- File Import (FMS)
- Recruitment
- T&A
- The FhAPI (used for FnB exports and T&A) will be unavailable

General:
- There will be no changes to the application tier.
- OnBoarding or UK HR API will not be affected.
- Files submitted to T&A and File Import (FMS) during the maintenance window will be processed / re-processed once it finishes.
- Fourth Connect or posting of T&A files to www.fourthhospitality.com it won't be affected.
- Not impact to other ftp files to be processed by UK HR & Payroll systems (except T&A and Recruitment mentioned above).

If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Sep 8, 16:22 UTC
FnB Platform Database Tier Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:01 UTC
Scheduled - As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the FnB Manager Platform.

Maintenance window:
Tuesday 22nd September 2026 23:00UTC – Duration: 5hours

Impact during the maintenance window stated above:
The following FnB Manager services will be unavailable to all users:
- Website Front end via HTTPS/S
- Placing orders
- FnB API
- Sales Submission API

General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
- The application frontend/website will display a maintenance page during the maintenance window and will be unavailable for all functions. As a result, Orders cannot be placed via the FnB Live frontend/website for the duration of the maintenance window.
- Any impacted Fourth Analytics export jobs will be rescheduled to run after the maintenance is complete.
- Access to FTP endpoints will be accessible, data can be delivered, however, will not be processed during the maintenance window.

If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Sep 8, 16:22 UTC

Sep 22, 2026

Purchase to Pay Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:30 UTC
Purchase to Pay Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Purchase to Pay system will not be available to users during this time.

- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window

- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.

- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:29 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Inventory Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:27 UTC
Singe Sign On Degraded Access Impacting Mobile Apps
Resolved - This incident has been resolved.
Sep 17, 11:01 UTC
Update - Our IDP provider have advised the following:
We've completed the next phase of the rollout to the remaining impacted instances. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue.

Customers who are affected may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.

As such we will move into monitoring.

This concludes the updates.
Sep 16, 14:52 UTC
Monitoring - Our IDP provider have advised the following:
We've completed the next phase of the rollout to the remaining impacted instances. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue.

Customers who are affected may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.

Internally, our alerting is mostly stable and our OE team have not seen and endpoint down for over an hour.

As such we will move into monitoring.

This concludes the updates.
Sep 16, 14:50 UTC
Update - Our IDP provider has informed us of the following.

A fleetwide rollout is in progress and customers are starting to see their service return to normal. In parallel, we're working on a code-level permanent fix.

The rollout is progressing region by region and we're seeing improvement. We don't have a confirmed time of completion.

Customers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.
Sep 16, 12:05 UTC
Update - Our IDP provider has informed us of the following.

We're no longer pursuing restarts as a path to remediation.

Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.

More updates will be provided as they become available.
Sep 16, 10:17 UTC
Investigating - Good Morning,

We have been made aware of an issue with our Single Sign On solution.

Currently, users are seeing a "We are down for maintenance" message when accessing or using this solution.

Our partner is aware of this and actively working to resolve.

More updates will be provided as they become available.
Sep 16, 09:22 UTC
Inventory Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:27 UTC
Inventory Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact:

- The Inventory Platform will be unavailable to all users during this period.

- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:26 UTC

Sep 16, 2026

Adaco Platform Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Sep 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:24 UTC
Scheduling (Labour Productivity) Platform Database Tier Update (APAC)
Completed - The scheduled maintenance has been completed.
Sep 16, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 15:00 UTC
Scheduled - As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an update to the database tier that underpins the Scheduling (Labour Productivity) Platform.

Maintenance window:
Wednesday 16th September 2026 14:00 – 15:00 UTC

Impact during the maintenance window stated above:
The following Scheduling (Labour Productivity) services will be unavailable to all users during this maintenance window:
- Scheduling module and UI functions be unavailable
- Team HOURS BI API will be unavailable
- Team HOURS HR API will be unavailable
- TnA API will be unavailable
- Scheduling API will be unavailable
- AdditionalPayment API will be unavailable
- LP Shifts will be unavailable
- IQ Api will be unavailable
- Scheduling module and UI functions be unavailable
- The BI API GET endpoint /organisations/{subdomain}/productivity results will be unavailable. Please do not call and send data via this endpoint during the maintenance window.
- Submission of T&A data through Synel will be unavailable
- Fourth Connect API unavailable

General:
- This is a technical update on the database tier. There will be no changes to the application tier.
- A maintenance splash page will be displayed
- The FTP service for Sales imports will remain fully operational but data will not be processed until after the maintenance window
- T&A requests routed via People System will fail and need to be resubmitted
- My Schedules requests will fail and need to be resubmitted
Sep 2, 08:49 UTC
Recipe Menu Engineering System Maintenance (APAC)
Completed - The scheduled maintenance has been completed.
Sep 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Sep 9, 12:56 UTC
Adaco Platform Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:24 UTC
Recipe Menu Engineering System Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 16, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:30 UTC
Scheduled - The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.

Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back in

If you have any queries please do not hesitate to contact help.fourth.com
Sep 9, 12:56 UTC
Scheduling (Labour Productivity) Platform Database Tier Update (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an update to the database tier that underpins the Scheduling (Labour Productivity) Platform.

Maintenance window:
Wednesday 16th September 2026 03:00 – 04:30 UTC

Impact during the maintenance window stated above:
The following Scheduling (Labour Productivity) services will be unavailable to all users during this maintenance window:
- Scheduling module and UI functions be unavailable
- Team HOURS BI API will be unavailable
- Team HOURS HR API will be unavailable
- TnA API will be unavailable
- Scheduling API will be unavailable
- AdditionalPayment API will be unavailable
- LP Shifts will be unavailable
- IQ Api will be unavailable
- Scheduling module and UI functions be unavailable
- The BI API GET endpoint /organisations/{subdomain}/productivity results will be unavailable. Please do not call and send data via this endpoint during the maintenance window.
- Submission of T&A data through Synel will be unavailable
- Fourth Connect API unavailable

General:
- This is a technical update on the database tier. There will be no changes to the application tier.
- A maintenance splash page will be displayed
- The FTP service for Sales imports will remain fully operational but data will not be processed until after the maintenance window
- T&A requests routed via People System will fail and need to be resubmitted
- My Schedules requests will fail and need to be resubmitted
Sep 2, 08:50 UTC
Adaco Platform Maintenance (EMEA)
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 UTC
Scheduled - The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.

Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.

If you have any queries please do not hesitate to contact help.fourth.com
Sep 1, 06:24 UTC
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