Fourth Status

All Systems Operational

About This Site

Welcome to Fourth's home for critical incident alerts and status updates.

Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.

Purchase to Pay & Inventory Operational

Inventory (Stock R9) Operational

Ordering (Marketplace) Operational

Purchasing and Inventory (Adaco) Operational

Recipes and Menus (StarChef) Operational

FnB (Stock Live) Operational

Purchase to Pay (Tradesimple) Operational

Workforce Management Operational

Labour Productivity Operational

HR Operational

Payroll Operational

Applicant Tracking System (ATS) Operational

Fourth Platform Operational

Mobile App Operational

Platform Operational

Analytics Operational

Communications Channels Operational

Phone System Operational

Help Center Operational

Email Operational

Regions Operational

North America (NAD) Operational

Europe, Africa, Middle East (EAME) Operational

Latin America (LAD) Operational

Asia Pacific (AP) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

Major Incident

Resolved - All service has returned to normal and a code based release will be deployed this week for further improvement.

We apologise for this service disruption.
Jan 20, 15:58 UTC

Update - We are continuing to monitor for any further issues.
Jan 20, 14:54 UTC

Update - We are continuing to monitor for any further latency.
Jan 20, 13:14 UTC

Monitoring - System performance is returning to expected levels. We have identified code enhancements that will be deployed this week to rectify the root causes.

We will monitor for any continued latency.
Jan 20, 12:26 UTC

Update - Our Engineers continue to investigate the root cause. However we are seeing a reduction in latency.
Jan 20, 11:58 UTC

Update - We are continuing to investigate this issue.
Jan 20, 11:57 UTC

Update - We are continuing to investigate this issue.
Jan 20, 11:04 UTC

Investigating - We are aware of a major incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Jan 20, 11:04 UTC

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.