P1 - Inventory - Unable to Login

Incident Report for Fourth

Monitoring

We believe that the issue has been resolved and customers are now able to login to Inventory.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

Posted Aug 13, 2026 - 14:06 UTC

Update

We are starting to see early signs of recovery and customers may be able to now access the system.

We will provide further updates as they become available.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

Posted Aug 13, 2026 - 13:51 UTC

Investigating

We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

Posted Aug 13, 2026 - 13:21 UTC

This incident affects: Hosted in EMEA (Inventory (Stock R9)).