Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Incident Report for Fourth

Resolved

Good Morning,

After reviewing the below, we are confident the issues experienced by Microsoft have been resolved and all services provided by Fourth are no longer impacted.
https://azure.status.microsoft/en-gb/status

We apologise for the disruption this has caused.

Posted Oct 10, 2025 - 09:04 UTC

Monitoring

Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor
https://azure.status.microsoft/en-gb/status

And provide further updates if required.

Posted Oct 09, 2025 - 12:03 UTC

Update

UPDATE:
Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see;
https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

Posted Oct 09, 2025 - 11:35 UTC

Identified

Posted Oct 09, 2025 - 11:03 UTC

Update

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

Posted Oct 09, 2025 - 10:34 UTC

Update

UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

Posted Oct 09, 2025 - 10:08 UTC

Update

We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

Posted Oct 09, 2025 - 10:02 UTC

Update

We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

Posted Oct 09, 2025 - 09:50 UTC

Investigating

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

Posted Oct 09, 2025 - 09:27 UTC

This incident affected: Mobile Apps and Hosted in EMEA (Ordering (Marketplace), Fourth Platform & Single Sign On, ESS, Fourth App).