We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
Posted Oct 03, 2024 - 10:03 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness.
The next update will be provided upon confirmation of resolution.
We apologise for this disruption to your service.
Posted Oct 02, 2024 - 15:38 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers using Fourth Single Sign-On when attempting to login through a browser.
Our mobile app is currently unaffected.
This incident is currently being investigated to determine the root cause of the issue.
Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Oct 02, 2024 - 15:22 UTC
This incident affected: Hosted in EMEA (Fourth Platform & Single Sign On).