We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
Posted Oct 07, 2024 - 14:30 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness.
The next update will be provided upon confirmation of resolution.
We apologise for this disruption to your service.
Posted Oct 05, 2024 - 00:54 UTC
Update
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.
We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Oct 05, 2024 - 00:28 UTC
Identified
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.
We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Oct 04, 2024 - 23:55 UTC
Update
We are continuing to investigate to determine the root cause of the issue.
Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Oct 04, 2024 - 23:29 UTC
Update
We are continuing to investigate to determine the root cause of the issue.
Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Oct 04, 2024 - 22:59 UTC
Update
We are continuing to investigate to determine the root cause of the issue.
Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Oct 04, 2024 - 22:15 UTC
Investigating
We are aware that a small subset of customers are currently experiencing issues with draws.
This incident is currently being investigated to determine the root cause of the issue.
Status and updates will continue here every 30 minutes until the incident has been resolved.