Zendesk Security Update: Sign-in Now Required for Support Requests

Incident Report for Fourth

Monitoring

On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.

Users will be required to log in before submitting a support ticket.

There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.

For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:

Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests

Posted Mar 06, 2026 - 21:11 UTC