Zendesk Security Update: Sign-in Now Required for Support Requests

Incident Report for Fourth

Resolved

This incident has been resolved.

Posted Aug 13, 2026 - 14:30 UTC

Monitoring

On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.

Users will be required to log in before submitting a support ticket.

There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.

For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:

Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests

Posted Mar 06, 2026 - 21:11 UTC